Jackoro Casino Privacy Policy: How We Protect Account Data

Effective Date: July 23, 2026

Last Updated: July 23, 2026. This notice applies to personal data handled through Jackoro accounts, cashier functions and support.

This Privacy Policy explains how we process personal data when you visit our site, create an account, contact support, use the cashier, complete verification, activate responsible gambling controls or receive marketing. It also explains the choices and rights available to you.

1. Data We Collect

We may collect:

• identity and account data, including name, date of birth, address, username and contact details;
• verification data, including identity documents, proof of address, selfies and source-of-funds information;
• transaction data, including deposit and withdrawal amount, currency, payment method, wallet address and payment status;
• technical data, including IP address, device, browser, operating system, language, login history and security events;
• gambling data, including game rounds, stakes, results, bonus activity, limits and account-control requests;
• communications, including live-chat messages, emails, complaints and survey responses;
• marketing preferences and cookie choices.

We do not ask for your account password by email or live chat. Payment providers may process full card or bank details under their own privacy and security standards.

2. Why We Use Personal Data

We process data to open and secure accounts, verify age and identity, deliver games, administer balances and bonuses, complete transactions, detect fraud, meet anti-money-laundering duties, provide support and operate responsible gambling tools. We also use data to maintain site performance, investigate errors, resolve disputes and improve services.

Our legal bases may include performance of a contract, legal obligation, legitimate interests, consent and protection of vital or public interests where applicable. Marketing based on consent can be stopped through account settings or the unsubscribe method in the message.

3. Cookies and Similar Technologies

We use essential cookies for login, account security, language, session continuity and cashier functions. Analytics cookies help us understand performance and navigation. Preference cookies remember selected settings. Marketing and attribution technologies may measure campaign activity, subject to consent requirements.

You can manage non-essential cookies through the available consent controls or browser settings. Blocking essential cookies may prevent login, payment or account functions from working correctly.

4. Sharing Personal Data

We may share necessary data with hosting providers, game suppliers, payment processors, identity-verification services, fraud-prevention partners, customer-support tools, analytics services and professional advisers. We may also disclose data to regulators, law-enforcement bodies, courts or other authorities when lawfully required.

Providers receive only the data needed for their function and must protect it under contractual or legal obligations. Some providers may process data outside your country. Where required, we use recognised transfer safeguards, contractual clauses or adequacy mechanisms.

5. Retention

Retention depends on account status, transaction history, legal duties, fraud prevention, disputes and responsible gambling requirements. Account, payment and verification records may be retained after closure where gambling, tax, anti-money-laundering or legal rules require it. Data that is no longer required is deleted, anonymised or securely restricted.

6. Security

We use encrypted connections, access controls, monitoring, account authentication, secure hosting and administrative safeguards. Staff and providers receive access only where their role requires it. No internet service can promise absolute security, so you should use a unique password, protect your email account and report unfamiliar activity immediately.

7. Your Rights

Subject to applicable law, you may request access, correction, deletion, restriction, objection or portability. You may withdraw consent and opt out of direct marketing. Some requests may be limited where records must be retained for security, legal, regulatory or dispute purposes.

We may ask for identity confirmation before acting on a privacy request. You may also complain to the competent data-protection authority in your country.

8. Age and Children

Our services are not intended for anyone below the legal gambling age. We conduct age and identity checks and may restrict an account while verification is incomplete. Parents and guardians should use device and network controls to prevent underage access.

9. External Links and Policy Changes

Third-party websites and payment services have their own privacy practices. Review their policies before submitting information. We may update this Policy when services, providers or legal duties change. The revised date at the top records the latest publication.

10. Privacy Contact

Email privacy requests to [email protected] with “Privacy Request” in the subject line. General account support is available at [email protected]. Written correspondence may be sent to 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.